(AGENPARL) - Roma, 24 Giugno 2022

(AGENPARL) – LONDON ven 24 giugno 2022

XQ01 – Customer has digitally amended SE income to NIL due to COVID-19 issue. Telephoned customer, who has confirmed change is correct due to C19. Customer has digitally amended SE income to NIL due to COVID-19 issue. Telephoned customer to check if change is correct and to advise of potential overpayment at year end if incorrect income figure used. nCustomer has confirmed change is correct. XQ02 – Customer has digitally amended SE income to NIL due to COVID-19 issue. Telephoned customer, who stated the change is incorrect and will resubmit their income through digital portal. Customer has digitally amended SE income to NIL due to COVID-19 issue. Telephoned customer to check if change is correct. nCustomer has stated change is incorrect and will resubmit their income through digital portal. XQ03 – Customer has digitally amended SE income to NIL. This is NOT due to COVID-19 issue Customer has digitally amended SE income to NIL due to COVID-19 issue. Telephoned customer to check if change is correct and to advise of potential overpayment at year end if incorrect income figure used. Customer has stated change is not due to C19. XQ04 – Customer has digitally amended SE income to NIL due to COVID-19 issue. Unable to contact customer by telephone. Customer has digitally amended SE income to NIL due to COVID-19 issue. Unable to contact customer by telephone to check if change is correct. Letter sent to customer regarding SE income now reduced to NIL. Advised to ring to discuss. XQ05 -Viewing payments – nil payments Tax Credit digital and HMRC App Viewing payments – nil payments Tax Credit digital and HMRC App XQ06 – Customer has digitally amended SE income to NIL due to COVID-19 issue.Advice letter sent regarding CY estimate now reduced to NIL. Advised to ring to discuss. Customer has digitally amended SE income to NIL due to COVID-19 issue. Advice letter has been sent to customer regarding their SE income now reduced to NIL. Advised to ring to discuss. XQ07 – H-ART temporary pause in recovery re-set at customer request. Recovery adjustment re-set at customer request. Use when PM68 is present on notes XQ08 – H-ART hardship easement recovery re-set at customer request. Recovery adjustment re-set at customer request. Use when PM66 is present on notes XQ09 – In-year debt recovery pause lifted, recovery re-set to collect from CY. Overpayment now being collected from CY award following a pause in collection due to C-19. Use when PM68 is present. XQ10 – Letter [code] (TC603 19/20IR) issued 23/6/2020 to inform the customer of their 19/20 total household income of [xxxxxxx.xx] – Letter is stored under [URxxxxxxxx] TC603 19/20IR issued 23/6/2020 to inform the customer of their 19/20 total household income XQ12 – Hardship easement lifted and recovery re-set to collect from CY Overpayment now being collected from CY following lift of hardship eased process. Use when PM66 is present. XQ14 – COVID-19 issue: Customer reported child not currently attending CC from (date) but paying full costs Customer still paying 100% of their childcare costs, but child is not attending childcare due to lockdown. XQ15 – COVID-19 issue: Customer reported child not currently attending CC from (date) but paying part costs. CCPR 1: (amount) paid (frequency) from (date). CCPR2: (amount) paid (frequency) from (date). CPR3: (amount) paid (frequency) from (date). Delete as appropriate Customer is paying part of their normal costs, but the child is not currently attending XQ16 – COVID-19 issue: Customer reported child not currently attending CC from (date) and not currently paying any costs from (date) Customer has stopped paying any childcare costs XQ17 – COVID19 issue – Customer called and confirmed no gap in childcare attendance and no change in costs paid Customer telephoned to confirm child continuing to attend childcare, there has been no gap in attendance and no change in costs paid XQ18 – COVID19 issue – Customer called and confirmed no gap in childcare attendance, but costs paid have changed. Costs updated on NTC Customer telephoned to confirm child continuing to attend childcare, there has been no gap in attendance, but costs paid have changed XQ19 -COVID19:Customer states child not attending childcare since DD/MM/YY but still paying full costs. Cust told costs will not be paid from 08/09/20 if child not back at childcare and to tell us if child not returned by 08/09. Ref sent Customer telephoned to confirm child not currently attending childcare, customer continuing to pay full costs. Costs towards childcare will not be paid from 08/09/2020 unless the child has returned to childcare. XQ20 -COVID19:Customer states child not attending childcare since DD/MM/YY but still paying part costs. Current costs updated. Cust told costs will not be paid from 08/09/20 if child not back at childcare and to tell us if child not retd by 08/09.Ref sent Customer telephoned to confirm child not currently attending childcare, customer continuing to pay part costs. Costs towards childcare will not be paid from 08/09/2020 unless the child has returned to childcare. XQ21 – COVID19 issue – Customer called and confirmed child not currently attending childcare since DD/MM/YY and not paying any costs. Childcare ended DD/MM/YY on NTC. Customer advised to make new claim to childcare when child returns Customer telephoned to confirm child not currently attending childcare, customer not paying any costs XQ22 – COVID19 issue – Customer called and confirmed child now attending childcare after a gap. Costs from DD/MM to DD/MM amended and current costs added to NTC Customer telephoned to confirm child has returned to childcare after a gap in attendance due to childcare provider being closed. Childcare costs confirmed XQ23 – COVID19 issue – Customer called and confirmed child now attending childcare after a gap. New costs from DD/MM applied to NTC / HRR Childcare interciew arranged. If cusotmer calls do not ask additional childcare questions (first lockdown) (delete as appropriate) Customer telephoned to confirm child has returned to childcare after a gap in attendance due to childcare provider being closed. New childcare costs confirmed. Telephone interview booked, this specific note is to switch off the health check questions being asked by operators prior to the interview for the first lockdown period if the customer calls us again in the meantime. XQ24 – COVID19 issue – Childcare nudge SMS/letter issued to check childcare payments and attendance following lockdown An SMS or letter has been issued to the customer to check childcare payments and whether child has attended childcare following lockdown XQ25 – PY act SE inc reported. Customer confirmed no ‘other inc’/other inc’ (user to delete). Income change made using S19 SE customer auto renewed at 1SD. SE actual income provided prior to 2SD. Income change amended under S19 (This content has been withheld because of exemptions in the Freedom of Information Act 2000) (This content has been withheld because of exemptions in the Freedom of Information Act 2000) XQ27 – COVID19 issue. Some / all children absent from childcare for more than 4 weeks. Costs ended / amended from [insert DD/MM/YY] Customer contacted to confirm some or all children in house hold are currently absent from childcare due to a national or local COVID19 lockdown for a period exceeding 4 weeks. Childcare costs amended or ended. XQ28 – COVID19 issue. Some / all children absent from childcare for less than 4 weeks. No change made. Customer informed to contact us immediately if absence exceeds 4 weeks to avoid overpayment. Customer contacted to confirm some or all children in house hold are currently absent from childcare due to a national or local COVID19 lockdown for a period not exceeding 4 weeks. No change to costs made. XQ29 – COVID19 issue. Some / all children absent from childcare. Customer unsure if absence will exceed 4 weeks. No change made. Customer informed to contact us immediately if absence exceeds 4 weeks to avoid overpayment. Customer contacted to confirm some or all children in house hold are currently absent from childcare due to a national or local COVID19 lockdown. Customer is unsure if the absence will exceed 4 weeks. No change to costs made. Customer advised to contact us if the absence does exceed 4 weeks. XQ30 – COVID 19 issue. Customer confirmed all children currently attending childcare as normal. Advised to inform us if anything changes. HRR Childcare interview arranged. If customer calls do not ask additional childcare questions (second lockdown) (delete as appropriate) Customer contacted to confirm all children in house hold are currently attending childcare as normal during a national or local COVID19 lockdown. No change to costs made. Telephone interview booked, this specific note is to switch off the health check questions being asked by operators prior to the interview for the second lockdown period if the customer calls us again in the meantime. XQ31 – COVID19 issue. Nudge SMS/Letter issued regarding when to report temporary childcare absence due to lockdown (England) An SMS/letter has been sent to a Tax Credit customer that lives in England who claim childcare costs. Prompting them to contact us if their childcare circumstances have changed due to this recent COVID19 lockdown. XQ32 – COVID19 issue. Nudge SMS/Letter issued regarding when to report temporary childcare absence due to lockdown (Scotland) An SMS/letter has been sent to a Tax Credit customer that lives in Scotland who claim childcare costs. Prompting them to contact us if their childcare circumstances have changed due to this recent COVID19 lockdown. XQ33 – COVID19 issue. Nudge SMS/Letter issued regarding when to report temporary childcare absence due to lockdown (Wales) An SMS/letter has been sent to a Tax Credit customer that lives in Wales who claim childcare costs. Prompting them to contact us if their childcare circumstances have changed due to this recent COVID19 lockdown. XQ34 – COVID19 issue. Nudge SMS/Letter issued regarding when to report temporary childcare absence due to lockdown (Northern Ireland) An SMS/letter has been sent to a Tax Credit customer that lives in Northern Ireland who claim childcare costs. Prompting them to contact us if their childcare circumstances have changed due to this recent COVID19 lockdown XQ35 – Customer has been informed they may be eligible for the COVID-19 Support Scheme: Working Households Receiving Tax Credits Customer has been informed they may be eligible for the COVID-19 Support Scheme: Working Households Receiving Tax Credits XQ36 – Customer has been informed they may not be eligible for the COVID-19 Support Scheme: Working Households Receiving Tax Credits Customer has been informed they may not be eligible for the COVID-19 Support Scheme: Working Households Receiving Tax Credits XQ37 – COVID-19 Support Scheme: Working Households Receiving Tax Credits- One off Payment of £500 issued and will be received by 23 April. Letter and SMS will be issued to confirm COVID-19 Support Scheme: Working Households Receiving Tax Credits- One off Payment of £500 issued and will be received by 23 April. Letter and SMS will be issued to confirm XQ38 – Customer advised to raise complaint re: COVID-19 Support Scheme Working Households Receiving Tax Credits via iform on gov.uk Customer advised to raise complaint re: COVID-19 Support Scheme Working Households Receiving Tax Credits via iform on gov.uk XQ39 – Customer complaint raised re: COVID-19 Support Scheme Working Households Receiving Tax Credits nsent via Eform to OE Complaints Customer complaint raised re: COVID-19 Support Scheme Working Households Receiving Tax Credits nsent via Eform to OE Complaints XQ40 – Covid-19 Support Scheme: Working Households Receiving Tax Credits-Manual Payment submitted for processing Covid-19 Support Scheme: Working Households Receiving Tax Credits-Manual Payment submitted for processing XQ41 – COVID-19 Support Scheme: Working Households Receiving Tax Credits – customer not eligible for manual payment COVID-19 Support Scheme: Working Households Receiving Tax Credits – customer not eligible for manual payment XQ42 – COVID -19 Support Scheme: Working Households Receiving Tax Credits – Payment failed, follow correct process to re-issue payment. COVID -19 Support Scheme: Working Households Receiving Tax Credits – Payment failed, follow correct process to re-issue payment. XQ43 – COVID -19 Support Scheme: Working Households Receiving Tax Credits – outbound customer contact re-payment failure, advised to call and update bank details COVID -19 Support Scheme: Working Households Receiving Tax Credits – outbound customer contact re-payment failure, advised to call and update bank details XQ44 – Covid -19 Support Scheme: Working Households Receiving Tax Credits – Complaint raised and referred to Tier 2 OE complaints to action. Covid -19 Support Scheme: Working Households Receiving Tax Credits – Complaint raised and referred to Tier 2 OE complaints to action. XQ45 – Covid -19 Support Scheme: Working Households Receiving Tax Credits – unable to contact by phone. Letter issued for customer to call in with bank details Covid -19 Support Scheme: Working Households Receiving Tax Credits – unable to contact by phone, letter issued for customer to call in with bank details XQ46 – COVID-19 Support Scheme: Working Households Receiving Tax Credits – Customer called to report missing payment, referred to Bank Liaison to investigate 14 day timescale given COVID-19 Support Scheme: Working Households Receiving Tax Credits – Customer called to report missing payment, referred to Bank Liaison to investigate 14 day timescale given XQ47 – COVID-19 Support Scheme: Working Households Receiving Tax Credits: Bank Liaison Team investigation complete. Payment has been made to valid account associated with customer. Account details (NAME OF BANK) account ending XXXX COVID-19 Support Scheme: Working Households Receiving Tax Credits: Bank Liaison Team investigation complete. Payment has been made to valid account associated with customer. Account details (NAME OF BANK) account ending XXXX XQ48 – COVID-19 Support Scheme: Working Households Receiving Tax Credits: Bank Liaison Team have reviewed customers bank statement. Recorded payment as missing. Please obtain correct bank details and issue a manual payment. COVID-19 Support Scheme: Working Households Receiving Tax Credits: Bank Liaison Team have reviewed customers bank statement. Recorded payment as missing. Please obtain correct bank details and issue a manual payment. XQ49 – COVID-19 Support Scheme: Working Households Receiving Tax Credits: Bank Liaison Team have reviewed customers bank statement. Payment was shown as received on XX/XX/XXXX. Customer should speak to bank. COVID-19 Support Scheme: Working Households Receiving Tax Credits: Bank Liaison Team have reviewed customers bank statement. Payment was shown as received on XX/XX/XXXX. Customer should speak to bank. XQ50 – COVID-19 Support Scheme: Working Households Receiving Tax Credits: Bank Liaison rec. evidence deemed insufficient to confirm payment has not been received. (REASON: give reason) COVID-19 Support Scheme: Working Households Receiving Tax Credits: Bank Liaison rec. evidence deemed insufficient to confirm payment has not been received. (REASON: give reason) XQ51 – COVID-19 Support Scheme: Working Households Receiving Tax Credits: Eligibility check completed. Confirmed customer is eligible for payment. Customer eligible missed from scan e- form sent. Four week timescale given. COVID-19 Support Scheme: Working Households Receiving Tax Credits: Eligibility check completed and confirmed customer is eligible for payment. Customer is eligible missed from scan e- form sent to investigate why customer has been missed from scan. Four week timescale given. XQ52 – COVID-19 Support Scheme: Working Households Receiving Tax Credits: Bank Liaison Team investigation complete. Customer will need to provide evidence (original bank statements) of missing payment. COVID-19 Support Scheme: Working Households Receiving Tax Credits: Bank Liaison Team investigation complete. Customer will need to provide evidence (original bank statements) of missing payment. XQ53 – COVID-19 Support scheme: Households receiving tax credits: Manual payment unable to be processed, duplicate NINO. Eform sent to investigate. 10 day timescale given. COVID-19 Support scheme: Households receiving tax credits: Manual payment unable to be processed, duplicate NINO. Eform sent to investigate. 10 day timescale given. XQ54 – COVID -19 Support Scheme: Working Households Receiving Tax Credits – Progress chasing payment, advised to call back after 23rd April if still not received. COVID -19 Support Scheme: Working Households Receiving Tax Credits – Progress chasing payment, advised to call back after 23rd April if still not received. XQ55 – Customer called regarding voluntarily repaying £500 COVID payment. Advised customer they were entitled according to information we held 02/03/21 and they do not need to repay. Customer called regarding voluntarily repaying £500 COVID payment. Advised customer they were entitled according to information we held 02/03/21 and they do not need to repay. XQ56 – Customer called regarding voluntarily repaying £500 COVID payment. Advised customer they were entitled according to information we held 02/03/21. Customer insisted on repaying money. SEES letter issued Customer called regarding voluntarily repaying £500 COVID payment. Advised customer they were entitled according to information we held 02/03/21. Customer insisted on repaying money. SEES letter issued XQ57 – COVID-19 Support Scheme: WHRTC. Customer called re voluntarily repaying £500 COVID payment. Advised customer they were entitled according to info held 02/03/21. Details sent to repayments inbox for letter to be issued shortly Customer called regarding voluntarily repaying £500 COVID payment. Advised customer they were entitled according to information held 02/03/21. Details sent to repayments inbox for letter to be issued shortly XQ58 – COVID-19 Support Scheme: Working Households Receiving Tax Credits: Voluntary repayment of (insert amount) received on (insert date). COVID-19 Support Scheme: Working Households Receiving Tax Credits: Voluntary repayment of (insert amount) received on (insert date). XQ59 – COVID-19 Support Scheme: Working Households Receiving Tax Credits: Missing C19 £500 referral received – no change in bank details for CTC/ WTC . Statements required if customer still disputing pymt receipt. COVID-19 Support Scheme: Working Households Receiving Tax Credits: Missing C19 £500 referral received – no change in bank details for CTC/ WTC . Statements required if customer still disputing pymt receipt. XQ60 – COVID-19 Support Scheme: Working Households Receiving Tax Credits: customer called to say £500 payment is missing, advised to check account around date of XQ37 and if still considered missing to send bank statements to TCO COVID-19 Support Scheme: Working Households Receiving Tax Credits: customer called to say £500 payment is missing, advised to check account around date of XQ37 and if still considered missing to send bank statements to TCO XQ61 – COVID-19 Support Scheme: Working Households Receiving Tax Credits: Deceased customer, date of death prior to 02/03/21, customer not entitled to £500 payment. Do not reissue this payment. COVID-19 Support Scheme: Working Households Receiving Tax Credits: Deceased customer, date of death prior to 02/03/21, customer not entitled to £500 payment. Do not reissue this payment. XQ62 – COVID-19 Support Scheme: Working Households Receiving Tax Credits: Deceased customer, joint claim, £500 payment will be reissued to the surviving partner. COVID-19 Support Scheme: Working Households Receiving Tax Credits: Deceased customer, joint claim, £500 payment will be reissued to the surviving partner. XQ63 – COVID-19 Support Scheme: Working Households Receiving Tax Credits: Deceased customer, customer was entitled to the £500 payment which will be reissued to the estate of the customer. COVID-19 Support Scheme: Working Households Receiving Tax Credits: Deceased customer, customer was entitled to the £500 payment which will be reissued to the estate of the customer. XQ64 – COVID-19 Support scheme: Households receiving tax credits: – Missing BACS referral received C19 £500 Missing BACS payment has now been received by customer. NFA. Customer has notified they have now received payment after checking with bank XQ65 – COVID-19 Support Scheme: WHRTC. Manual payment request rejected at FLM checking stage. Advisor asked to re raise Manual payment raised was incorrect and has been returned to adviser to correct XQ66 – COVID-19 Support scheme: Households receiving tax credits: Customer progress chasing missing £500 payment. Advised customer as per HH notes. Used in progress chasing guidance to enable RBS to recognise progress chasing outcome has been given to the customer to avoid duplicate message being given. XQ67 – COVID-19 Support scheme: Households receiving tax credits: Post payment scan exception manual payment to be issued. Used when additional scan exceptions have been identified and require a manual payment XQ68 – COVID-19 Support scheme: Households receiving tax credits: £26 deminimis customer not eligiblie for £500 payment. Do not issue £500 payment COVID-19 Support scheme: Households receiving tax credits: £26 deminimis customer not eligiblie for £500 payment. Do not issue £500 payment XQ69 *Please Read* COVID-19 Support Scheme: Working Households Receiving Tax Credits. Duplicate Payment. Customer paid £500 twice in error. We’re seeking recovery of one payment of £500. Letter issued with HMRC bank details and how to repay. HMRC apologise. We’re unable to accept part payment, so please pay the full £500 to the acct details in letter. (This content has been withheld because of exemptions in the Freedom of Information Act 2000) COVID-19 Support Scheme: Working Households Receiving Tax Credits. Duplicate Payment. Customer paid £500 twice in error. We’re seeking recovery of one payment of £500. Letter issued with HMRC bank details and how to repay. HMRC apologise. We’re unable to accept part payment, so please pay the full £500 to the acct details in letter. (This content has been withheld because of exemptions in the Freedom of Information Act 2000) XQ70 – Customer has been informed they are not eligible for the COVID-19 Support Scheme: Working Households Receiving Tax Credits despite finalisation of the 20/21 award period Customer has been informed they are not eligible for the COVID-19 Support Scheme: Working Households Receiving Tax Credits despite finalisation of the 20/21 award period XQ71 – Customer has been informed they may be eligible for the COVID-19 Support Scheme: Working Households Receiving Tax Credits (PHASE 1A) Customer has been informed they may be eligible for the COVID-19 Support Scheme: Working Households Receiving Tax Credits (PHASE 1A) XQ72 – COVID-19 Support Scheme: WHRTC: Bank Liaison Team have reviewed referral. Customer’s payment has failed and referral should not have been sent. Correct bank details should be obtained and payment should be reissued COVID-19 Support Scheme: Working Households Receiving Tax Credits: Bank Liaison Team have reviewed referral. Customer’s payment has failed and referral should not have been sent. Correct bank details should be obtained and payment should be reissued XQ73 – COVID-19 Support Scheme: Working Households Receiving Tax Credits: Bank Liaison Team have reviewed referral. No XQ37 or XQ40 note was present, therefore customer was never issued a payment as they were not eligible. COVID-19 Support Scheme: Working Households Receiving Tax Credits: Bank Liaison Team have reviewed referral. No XQ37 or XQ40 note was present, therefore customer was never issued a payment as they were not eligible. XQ74 – COVID- 19 Support Scheme: Working Households Receiving Tax Credits: Officer’s Assessment (insert charge ref here) raised for overpayment of £(insert amount). COVID19 27 letter issued for £(insert amount). (This content has been withheld because of exemptions in the Freedom of Information Act 2000) XQ75 – COVID-19 Support Scheme: Working Households Receiving Tax Credits. Duplicate Payment. Repayment has now been received. No further action required from customer COVID-19 Support Scheme: Working Households Receiving Tax Credits. Duplicate Payment. Repayment has now been received. No further action required from customer XQ76 – Covid-19 support scheme -working households receiving tax credits: Compliance notes present. Referral sent for review Covid-19 support scheme -working households receiving tax credits: Compliance notes present. Referral sent for review XQ77 – Covid-19 support scheme -working households receiving tax credits: £26 Deminimis case, customer not eligible for one off £500 payment. Do not issue manual payment Covid-19 support scheme -working households receiving tax credits: £26 Deminimis case, customer not eligible for one off £500 payment. Do not issue manual payment XQ78 – COVID-19- SMS/Letter issued to prompt customer to inform us of any permanent change to work and hours following the end of CJRS. SMS/Letter sent to a Tax Credit customer who is/was receiving CJRS payments to tell us of any permanent changes to their work/hours since the end of CJRS. XQ79 – COVID-19- Customer contacted to confirm no permanent change to Work and hours following the end of CJRS. Customer contacted to confirm since the CJRS has ended there are no permanent changes to work/hours. No changes to work/hours made. XQ80 – COVID-19-Customer contacted to confirm a Permanent change to work and hours following the end of CJRS. Customer contacted to confirm since the CJRS has ended there are permanent changes to work/hours. Changes to work/hours made. XQ82(A) – Case excluded from WOOP £500 Payments – Phase 1A automated scan as per HMRC request Case excluded from WOOP £500 Payments – Phase 1A automated scan as per HMRC request XQ83 – COVID-19 Support scheme: Households receiving tax credits: Customer not eligible for £500 payment. Do not issue £500 payment COVID-19 Support scheme: Households receiving tax credits: Customer not eligible for £500 payment. Do not issue £500 payment This Note no longer used from 30 March 2022.nXQ84 – COVID- 19 Support Scheme: Working Households Receiving Tax Credits: customer not eligible for manual payment. Refer customer to compliance officer dealing with claim if they wish to discuss further. (This content has been withheld because of exemptions in the Freedom of Information Act 2000) XQ85 – COVID- 19 Support Scheme: Working Households Receiving Tax Credits: Officers Assessment (insert charge ref here) cancelled for £(insert amount) as customer has successfully appealed against decision COVID- 19 Support Scheme: Working Households Receiving Tax Credits: Officers Assessment (insert charge ref here) cancelled for £(insert amount) as customer has successfully appealed against decision XQ86 – Customer called regarding voluntarily repaying £500 COVID payment. Customer advised they have received the payment twice. Referral sent for investigation. Customer called regarding voluntarily repaying £500 COVID payment. Customer advised that they have received the payment twice. Referral sent for investigation. XQ87 – Customer finalised post 16/09/21 and were not eligible for September 2021 payment. Advised they may be eligible for a future payment. Customer finalised post 16/09/21 and were not eligible for September 2021 payment. Advised they may be eligible for a future payment. XQ88 – Covid 19 support scheme- working households receiving tax credits: deminimis BACS rejections letter not issued We have not issued a de minimis BACS rejections letter to the customer yet as they may eligible for payment in a future scan. XQ89 – Covid 19 support scheme- working households receiving tax credits: deminimis BACS rejections letter issued We have issued a letter to tell the customer, they were not eligible to the £500 payment and as the payment failed we are not going to replace it XQ91 – COVID-19- Letter issued to prompt self-employed customer to inform us of any permanent change to their hours and ensure they include their SEISS grant when confirming their income COVID-19- Letter issued to prompt self-employed customer to inform us of any permanent change to their hours and ensure they include their SEISS grant when confirming their income XQ94 – COVID-19 Support Scheme: WHRTC: Customer not eligible for WTC OOP in April. Customer eligible following finalisation. Statutory notice of income tax assessment (offset) SEES letter issued. Customer does not need to take any further action. COVID-19 Support Scheme: WHRTC: Customer not eligible for WTC OOP in April. Customer eligible following finalisation. Statutory notice of income tax assessment (offset) SEES letter issued. Customer does not need to take any further action. XQ97 – Customer called regarding voluntarily repaying £500 COVID payment. Customer advised that payment has failed, do not reissue this payment. Customer called regarding voluntarily repaying £500 COVID payment. Customer advised that payment has failed, do not reissue this payment. XQ99 – Cust was incorrectly paid the £500 WHOOP in April 21, decision made not to recover the £500. Used when customer was incorrectly paid WTC one -off payment in April 2021. Decision has been made not to recover the payment.

Fonte/Source: https://www.gov.uk/hmrc-internal-manuals/tax-credits-manual/tcm0176020